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Shipping Policy

**IMPORTANT: PACT ACT UPDATE – A MESSAGE TO OUR CUSTOMERS

We’re able to ship your Delta products. We understand there may be some confusion during this time, but we are happy to announce that we are able to ship your products directly to your address. Please see the list below for the states we cannot ship to.

COVID-19 UPDATE: A MESSAGE TO OUR CUSTOMERS

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state-recommended social distancing and PPE guidelines.

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

Do You Ship To My State?

Carats abides by all federal and state laws means that we may not be able to ship our product to your state depending on your state’s current laws around Delta-8 THC and other cannabinoids sold on this website.  Here is a list of conditions in which Delta-8 is still illegal and Carats will not be able to ship products to the following states.

Alaska

Arizona

California 

Colorado

Delaware

Idaho

Iowa

Mississippi

Montana

Nevada

New York

North Dakota

Oregon

Rhode Island

Utah

Vermont

Washington

FAQ

When will my order ship?

All orders usually have a processing time of 1-3 business days, no orders are processed over the weekend or on major holidays*.  Please allow 3-7 business days for shipping. 

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.

When will I receive my order after it ships?

Most of our orders ship via USPS. USPS’ shipping time is on average 3-7 business days. We are not liable for any delays once the item has been picked up*. Please get in touch with USPS directly if you have any additional concerns.

*We are not responsible for any shipping deliveries that may be affected by natural occurrences such as but not limited to weather, COVID-19, Holiday rush, and lost packages.

What do I do if my package is lost?

Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays. If you haven’t received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS. If you have any questions, please reach out to [email protected] and we will be happy to help. Carats is not liable for lost, damaged, or stolen items.